Reservation Policy & Directions

Respecting each other’s time

Missed Appointments
When you book an appointment with us, that time is set aside for you – and ONLY you. We never double book and we try to always be ready for you when you arrive. In return, we ask that you keep your commitment to us and arrive for your appointment on time. Please understand that technicians are only paid when they deliver a service. Therefore missed appointments are costly for us and prevent us from catering to other clients. In light of this, our reservation policy is simple.

If you do not appear for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be billed the full cost of the treatment as booked.

Cancellations
In the event that you are unable to keep your scheduled appointment with us, please contact us by phone or email at least 24 hours prior to your appointment. If you do not reach us via phone, please leave a message on our voicemail system. If we do not hear from you within this timeframe, and you do not keep your appointment, the above policy will be applied.

Driving Directions

General: We are located at 14 Studio Arcade in Bronxville, on the Lawrence Hospital side of the train station. At the traffic circle between the hospital and the train station, make the first right AFTER the train station underpass, then make an immediate right onto Studio Arcade (a little one-way road with Studio Shoe Repair at the end of it). Parking meters run for 90 min. Bring quarters for parking and if your appointment is 90 min or more, we will monitor the meter for you.

From Eastchester/Tuckahoe: From White Plains Rd, make slight left onto Main St. Continue onto Midland Ave. Turn right onto Pondfield Rd and continue under train station underpass. At the traffic circle, take first exit to Pondfield Rd W, then make an immediate right onto Studio Arcade.

Alternate Route: Head northwest on Main St toward Columbus Ave. Turn left onto Depot Square and continue onto Sagamore Rd. Turn right onto Kraft Ave, turn right again onto Pondfield Rd, and continue under train station underpass. At the traffic circle, take first exit to Pondfield Rd W, then make an immediate right onto Studio Arcade.

From White Plains/Scarsdale: Take the Bronx River Parkway South to the Desmond Ave exit. Turn right onto Desmond Ave, then right onto Dewitt Ave. Continue onto Parkway Road. At the traffic circle, take the second exit to Pondfield Rd W – AFTER the train station underpass. Make an immediate right onto Studio Arcade.

Alternate Route: Take 287 West to Exit 3 onto the Sprain Brook Parkway South. Continue for 8 miles to the exit for Route 100/Central Park Ave. Take the Palmer Rd exit (1st right), then turn right onto Palmer Rd and continue for about a mile. At the traffic circle, take the third exit to Pondfield Rd W – AFTER the train station underpass. Make an immediate right onto Studio Arcade.

From Hastings/Dobbs Ferry: Take the Saw Mill Parkway South to exit 5A toward Palmer Rd/Yonkers. Turn right onto Stratton St S, then turn right onto Palmer Rd. At the traffic circle, take the third exit to Pondfield Rd W – AFTER the train station underpass. Make an immediate right onto Studio Arcade.

From Connecticut/Rye/Harrison: Take 95 South to exit 18B for Mamaroneck Ave West toward White Plains. Continue on Mamaroneck Ave for 1.7 miles then merge onto Hutchinson Parkway South. Continue for 5 miles then merge onto Cross County Parkway towards George Washington Bridge. Take exit 6 to Bronx River Parkway North toward Sprain Parkway. Merge onto Bronx River Parkway North then take exit 2 for Pondfield Rd West. Turn right onto Pondfield Rd and continue straight onto Studio Arcade.

Alternate Route: Take 287 West to Exit 3 onto the Sprain Brook Parkway South. Continue for 8 miles to the exit for Route 100/Central Park Ave. Take the Palmer Rd exit (1st right), then turn right onto Palmer Rd and continue for about a mile. At the traffic circle, take the third exit to Pondfield Rd W – AFTER the train station underpass. Make an immediate right onto Studio Arcade.

From Yonkers: Take the Cross County Parkway East from Yonkers Ave. Take exit 4 S-5-6-7 for Kimball Ave/W Broad St. Take exit 5 on the left for Kimball Ave/Midland Ave. Keep right at the fork and follow signs for Kimball Ave/Midland Ave.  Turn left onto Kimball Ave, continue for approx. 1 mile then turn right onto Palmer Rd. At the traffic circle, take the third exit to Pondfield Rd W – AFTER the train station underpass. Make an immediate right onto Studio Arcade.

Alternate Route: Take the Saw Mill River Parkway North to exit 5A for Palmer Rd. Continue on Palmer Rd for approx. 2 ½ miles. At the traffic circle, take the third exit to Pondfield Rd W – AFTER the train station underpass. Make an immediate right onto Studio Arcade.

From New York/Bronx: Take the Henry Hudson Parkway North to the Saw Mill River Parkway North. Take exit 4 to merge onto the Cross County Parkway toward Hutchinson Parkway. Take exit 4 S-5-6-7 for Kimball Ave/W Broad St. Take exit 5 on the left for Kimball Ave/Midland Ave. Keep right at the fork and follow signs for Kimball Ave/Midland Ave. Turn left onto Kimball Ave, continue for approx. 1 mile then turn right onto Palmer Rd. At the traffic circle, take the third exit to Pondfield Rd W – AFTER the train station underpass. Make an immediate right onto Studio Arcade.

Alternate Route: Take 87 North to exit 5. Merge onto Route 100 N/Central Park Ave toward White Plains. Take the Palmer Rd East exit, then turn right onto Palmer Rd and continue for about a mile. At the traffic circle, take the third exit to Pondfield Rd W – AFTER the train station underpass. Make an immediate right onto Studio Arcade

Alternate Route from the Bronx: Take the Bronx River Parkway North to exit 2 for Pondfield Rd West. Turn right onto Pondfield Rd and continue straight onto Studio Arcade.